FAQs

FAQ

Shipping Questions

When will my order be shipped?

How long will it take to get my order and what is the shipping cost?

Can I track my order?

What countries do you ship to?

Do I have to pay customs fees?

Can I change my order after it has been placed?

Returns & Refunds

Can I send my order back for a refund?

I changed my mind and want a different colour or customisation? Can I return?

I am not satisfied with my order. What can I do?

Personalised & Custom Products

How many letters can I have customised?

Can you add customised emojis?

Can my text customisation be in a different language?

Can you add a completely customised logo or brand to my case?

Where will the customised initials be placed on the phone case?

Do you gift wrap your products?

Leather Care

What leather do you use?

How do I best care for my leather case?